Not sponsored/affiliate in any way, just came out of a stressful situation better than expected so thought I'd share this positive outcome/experience with Discover Bank for anyone in my position or similar—

Since Berkley Properties, LLC is incentivized by a $10/day late fee penalty to keep their autopay system (TWA for RentManager) in a state of severe disrepair, I thought I'd try my luck at my bank's “BillPay” system since it'd allegedly handle pushing money to a recalcitrant payee, guaranteed delivery before a deadline. (For EFT-capable recipients, payments are done through the banking system; other recipients receive a cashier's check by mail.) Astonishingly, the property management "didn't receive" the check on time, and billed my tenant account for their incompetence. (Miraculously, they "found received it" lying under some other papers in their disorganized office within 2 hours of my stopping by to pester them on the matter…) On hope, I reached out to my bank asking about this—the delivery was guaranteed 1 or 2 days before the due date, so I had hoped they had something substantiating this—it turns out, they did! Per our Bill Pay Guarantee, we will reimburse you for any late fees that you incur as a result of a Bill Pay payment arriving after the Deliver By date that was confirmed when you scheduled the payment in the Discover Account Center (up to$50 per payment). In order to resolve this for you as quickly as possible, please reply to this message with the following information:

1. What was your payment due date?